contact us

Use the form on the right to contact me.

Or if you prefer to send an email: hello@charlie-mckenzie.com

1 Silver Road
London, , SE13 7BQ
United Kingdom

+447429374274

Bespoke furniture and unique items, handmade in East London.

Available to commission for home, retail, office or events. 

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Returns Policy

What do you mean you want to return something??

We hope you are delighted with your purchase, however, if you would like to return any items or your purchase is unsuitable (*certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition. To receive a refund you must return the goods to us within 28 days of delivery.

In order to arrange a refund, return or exchange, you will require a returns authorisation code. You can obtain this by simply emailing hello@charlie-mckenzie.com. Goods can be returned to the shop for a refund or exchange, you will need to show your order confirmation as proof of purchase.

All goods returned must be in a perfect and saleable condition with original product packaging. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received at our shop. The cost of returning the goods is at your expense. This does not affect your statutory rights. 

Damaged/Faulty Goods:

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible by emailing hello@charlie-mckenzie.com.